Jeli

Follow the instructions below to get set up with Jeli's Opsgenie integration. If you run into any issues, reach out to <a href="mailto:support@jeli.io" rel="nofollow noopener noreferrer" target="_blank">support@jeli.io</a> and we'd be happy to help!

📣 Prerequisites for setting up Opsgenie: ​

Make sure you have admin rights in Jeli. That should give you access to add and changes integrations on the Settings page. Likewise, you’ll need admin rights in Opsgenie to create API keys.

In Opsgenie, navigate to <code>Settings</code>.

On the left nav bar, scroll down to the <code>App Settings</code> section and click <code>API key management</code> underneath.

On the page that appears, click <code>Add new API key</code>

In the modal <code>Add new API key</code>, give your new account key a name. It’s helpful to name it with something related to Jeli, as it’s more secure to only use it within Jeli.

Under <code>Access rights</code>, make sure to check all four boxes:

1. Read
2. Create and update
3. Delete
4. Configuration access

Copy the generated key to your clipboard.

1. In Opsgenie, navigate to <code>Settings</code>.
2. On the left nav bar, scroll down to the <code>App Settings</code> section and click <code>API key management</code> underneath.
3. On the page that appears, click <code>Add new API key</code>
 
 How to add a new API key in OpsGenie
4. In the modal <code>Add new API key</code>, give your new account key a name. It’s helpful to name it with something related to Jeli, as it’s more secure to only use it within Jeli.
5. Under <code>Access rights</code>, make sure to check all four boxes:
 1. Read
 2. Create and update
 3. Delete
 4. Configuration access
6. Copy the generated key to your clipboard.
7. Click <code>Add API key</code>.

In Jeli, click <code>Settings</code> in the left nav

On the <code>Integrations</code> page click the button <code>Connect Opsgenie</code> under the <code>Opsgenie</code> heading.

In the input box labeled <code>Account API key</code>, add the account key generated in Opsgenie and click Submit.

1. In Jeli, click <code>Settings</code> in the left nav
2. On the <code>Integrations</code> page click the button <code>Connect Opsgenie</code> under the <code>Opsgenie</code> heading. 
3. In the input box labeled <code>Account API key</code>, add the account key generated in Opsgenie and click Submit.

📣 A Jeli account can only have Pagerduty or Opsgenie set up, not both.

Congrats! You’ve set up Opsgenie in Jeli for Incident Analysis work. 🎉 

Creating an Opsgenie Integration Key for Jeli IR

Integration keys allow you to page to an Opsgenie team through Jeli’s IR bot. If you’re on a non-enterprise tier, Opsgenie requires you to create an integration key for each team.

1. In Opsgenie, find and click <code>Teams</code> in the top nav bar.
2. From the list of teams, select the team you’d like to create an integration key for.
 
 
3. In the left nav, click <code>Integrations</code>.

If you have an existing integration:

1. Select it in the list

2. On the next page copy the key next to API key under the <code>Integration settings</code> section

If you don’t yet have an existing integration:

1. Click <code>Add Integration</code> in the upper right corner.

2. Find <code>API</code> in the <code>All Products</code> section.

3. Enter a name for this integration instance.
4. Find a team to assign the integration to under <code>Assignee team</code>.
5. Click <code>Continue</code>.

6. Find the newly created integration as noted above in 2a and 2b.

1. Find your Integrations:
 1. In Opsgenie, find and click <code>Teams</code> in the top nav bar.
 2. From the list of teams, select the team you’d like to create an integration key for.
 
 
 3. In the left nav, click <code>Integrations</code>.
 
 
2. If you have an existing integration:
 1. Select it in the list
 
 2. On the next page copy the key next to API key under the <code>Integration settings</code> section
 
 
3. If you don’t yet have an existing integration:
 1. Click <code>Add Integration</code> in the upper right corner.
 
 2. Find <code>API</code> in the <code>All Products</code> section.
 
 3. Enter a name for this integration instance.
 4. Find a team to assign the integration to under <code>Assignee team</code>.
 5. Click <code>Continue</code>.
 
 6. Find the newly created integration as noted above in 2a and 2b.

You can add multiple Integration keys from Opsgenie, depending upon the account plan with Opsgenie you have. Specifically, OpsGenie Enterprise plans can use one integration key for all teams, but if you wish to page through <code>/jeli escalate</code> in Slack and are on a lower tier in Opsgenie, they will require a separate integration key per team.

In the left nav, click <code>Settings</code>. By default, this will display the <code>Integrations</code> page for Jeli.

In the Opsgenie section, click Connect Opsgenie.

Make sure you’ve added your Account API key (see Adding Opsgenie Account Key in Jeli above). You should see under <code>Account API Key</code> the domain you’ve connected, a date, and by whom.

Under <code>Integration API Key</code>, click <code>+ Add integration key</code>.

In the row that appears, add the team name associated with the key and the key itself. If you have multiple integration keys, you can add them all at once.

Click <code>Connect account</code> to save.

1. In the left nav, click <code>Settings</code>. By default, this will display the <code>Integrations</code> page for Jeli.

2. In the Opsgenie section, click Connect Opsgenie.
 
 
3. Make sure you’ve added your Account API key (see Adding Opsgenie Account Key in Jeli above). You should see under <code>Account API Key</code> the domain you’ve connected, a date, and by whom.
4. Under <code>Integration API Key</code>, click <code>+ Add integration key</code>.
5. In the row that appears, add the team name associated with the key and the key itself. If you have multiple integration keys, you can add them all at once.
6. Click <code>Connect account</code> to save.

This article contains instructions on configuring the OpsGenie integration in Jeli.

Opsgenie Setup

How to create an Opsgenie Account Key:

Jeli Setup for Opsgenie

Adding Opsgenie Account Key for Jeli IA

Creating an Opsgenie Integration Key for Jeli IR

Adding Opsgenie Integration Keys