PagerDuty Integration
Drew Stokes avatar
Written by Drew Stokes
Updated over a week ago

PagerDuty Integration

With our PagerDuty integration, you can page responders into an incident from the Jeli Incident Response bot, and automatically gather PagerDuty data for your analysis.

Jeli will show you who was on call during an incident and what alerts PagerDuty sent, allowing for a more complete representation of the incident.

Adding the Integration

Connect via API Key (Recommended)

  1. Enter your configuration details

    • Default email: An email address for a user currently provisioned in your PagerDuty account. If a user uses the PagerDuty integration in Jeli, but does not have a PagerDuty account, actions will be attributed to this default user.

    • PagerDuty domain: The URL of your organization’s PagerDuty instance. For example,

    • API Key: A General Access REST API Key generated from PagerDuty. Instructions from PagerDuty on generating this key can be found here.

      1. In PagerDuty, navigate to IntegrationsAPI Access Keys under Developer Tools.

      2. Click Create New API Key.

      3. Enter a Description to help you identify the key later.

      4. Click Create Key.

  2. Select ‘Connect account’

Connect via OAuth2

  1. Select ‘Connect via OAuth2’ then select ‘Connect an account’, this will take you to a page with a link to install, which will redirect to PagerDuty for you to select your region and log in

No specific admin/manager PagerDuty permissions are required.

Using the Integration

Incident Response

For details on paging during an incident, please see the paging section of our documentation.

Incident Analysis

Jeli queries the PagerDuty API when opportunities are created, and will show you all alerts that fired from 30 minutes before your opportunity started until 30 minutes after it ended.

This PagerDuty data can then be used as evidence as you analyze and build the narrative of your opportunity.

If you run into any issues during setup, reach out to or live chat from any screen in Jeli, we're here to help!

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