Incident Roles Configuration
Chloe Moreno avatar
Written by Chloe Moreno
Updated over a week ago

Incident Roles

Define the roles that can be assigned in the the Jeli app for Slack. These roles can be assigned when an incident is started using /jeli open or updated during an active incident using /jeli set-<role_name>.

The default Incident Roles in Jeli are Incident Commander and Communications Lead. These roles can be edited to customize the name or Slack command alias, but cannot be deleted.

From the Incident Roles tab within your Incident Response Configuration settings, you can:

Add Roles

Select the Add Role button located in the upper right corner of the configuration page.

Let’s add a new role to Jeli, called the Scribe. From the Add modal, you can define the role name (Scribe), the alias responders can use in the incident channel to set the Scribe (/jeli sc or /jeli sc @Eva) and the help message to be sent to the Scribe when they are assigned.

Hit Add, and you will now see this new role displayed in your list of Incident Roles.

This new role will now show up in the Jeli Slack app on incident open, and the new role commands will be available during the incident (/jeli sc, /jeli set-scribe).

Edit Roles

Select the three-dot context menu for the role you would like to edit, and select Edit.

Modify the role and select Update to save your changes.

Delete Roles

Select the three-dot context menu for the role you would like to edit, and select Delete.

Confirm you would like to delete this role.

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