Finding information during an incident
Get the overview for a current incident: /jeli info
Provides the full overview of the current incident, shown in the incident channel but is only visible to whomever runs the command. This will be shown automatically to everyone as they join the incident channel for the first time (it will only be visible to the individual who has just joined).
The incident overview is also what is visible in the broadcast channels and includes:
When the incident was opened
Link to the incident Slack channel
Assigned Incident Commander
Assigned Communications Lead
And the most recent status update
Get the full list of statuses for an incident: /jeli history
Displays the most recent status update first and lists the entire status history in reverse chronological order. It is shown in the incident channel but is only visible to whomever runs the command.
The full list of status updates is also visible in a thread under the message containing the incident overview in the broadcast channels.
Get a list of follow ups created: /jeli reminders
Displays the full list of followups created during the incident. It is shown in the incident channel but is only visible to whomever runs the command. From here you can edit follow ups and mark them as done.
Get a list of active incidents: /jeli active
Displays all active incident response using the Jeli IR bot in your Slack workspace.
Helpful for when you’re not sure if someone’s already opened an incident for an issue, if you’re tracking multiple incidents at a time, or even if you lost track of your incident slack channel in a sea of other incident slack channels.