A best practice we communicate to our customers is that no matter how big or small an incident is, cataloging the event in Jeli has significant benefits to your organization in the long term. Every incident is a data point that may not appear substantial on its’ own.
However, when related, aggregated, or compared against other opportunities in the system, can reveal compelling organizational patterns and insights.
Filtering the Opportunity List
Segmenting and filtering the Opportunity list is great for exploring your incident data.
You might be wondering about the frequency of a particular service involved in incidents over the last quarter or if key members of your front-end engineering team have been involved in incidents when they weren’t on call. Or maybe you’re trying to decide which opportunities to perform deeper analysis on, given the size and impact of the event.
These questions can quickly be answered through Jeli’s Opportunity filtering interface.
How to apply Opportunity filters
Navigate to the Opportunities page.
+ Add filter.
Choose the dimension you’re wanting to filter on, such as
Next, choose the values you’d like to match against (selecting multiple values will apply the filter using the
+button to chain additional
To help get you started, here is a pre-set filter we’ve created for you:
Of course, finding specific opportunities or segments in your data is only part of the puzzle. Disseminating the information is just as important. Share your findings by copying the Opportunity page URL after applying filters, and we’ll rebuild the filtered list for recipients.