Using Event Tags
Lesleanne Blakeley avatar
Written by Lesleanne Blakeley
Updated over a week ago

Using Event Tags

Tag interesting or important messages. In the Event Data panel in Jeli, begin reading through your transcript. Look out for messages that relate to specific moments in time and tag them accordingly. Here are some tags you can use (there are many more to choose from!):

  • First Alert - the first signal that there was a problem

  • Experts Recruited - each time the team brought in additional experts

  • Customer Impact Confirmed - each time the team confirmed customer impact

  • Escalated as an Incident - when it was clear this was an incident

  • Mitigation Started when the team started troubleshooting/fixing

  • Status Update - each important status updates

  • Remediation Action - each attempt to resolve the issue

  • Mitigation Ended - the end of troubleshooting/fixingIn the Event Data view you can add a tag to any message by clicking on the tag icon and then choosing a tag. Messages can have multiple tags.

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