Searching and Filtering your Opportunity Data in Narrative Builder

Searching and Filtering your Opportunity Data in Narrative Builder

In the opportunity data section you can search for key words and phrases, and filter your data by Participants, Reactions, Event Source, and Tags.

  • Participants are the responders who engaged in the ingested Slack channels during the incident.
    • Helpful to filter by when you’re looking for messages or conversations between specific individuals.
  • Reactions are the emojis or reactjis used to react to Slack messages.
    • Filtering by reaction can be a useful shorthand to finding relevant moments in the story of the incident. Every company has its own culture of Slack reactions, you may have common ones used to indicate important information, interesting questions, or celebrating successes.
  • Event Sources are the channels ingested from Slack, and PagerDuty, if your account has that integration set up.
    • Good to add to a search or other filter parameters to narrow your search to a specific channel or to look for a distinct PagerDuty alert.
  • Tags are like metadata you can add in the Event Data view to incorporate additional context with a message.
    • The Responder Joins tag is added for each new participant who joined the Slack channel ingested automatically, which is helpful for getting a feel for how and when people joined the incident. All other tags are applied through the Event Data view in Jeli.

You can combine searching for a key word or phrase with multiple of the filter types above to help narrow down your search.

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In addition to searching and filtering, if you ingested multiple channels from Slack you can also change your view of the message log to see the defaulted view of all messages, or individual channels on their own.

As you search and filter to discover the story of the incident message by message, it's often important to look back at a message in its original context. There are two options for this, jump to log and view in context.

  • Jump to Log takes you back to the message in the original message log, removing all applied searches or filters.
  • View in Context opens the original message log on the left hand side of the screen, preserving your search or filtered results on the right hand side of the screen. This provides you the information you need
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Want to know more? Go to the next doc in this series: Understanding Participant Details