Seeing Participant Information
Learn all about our People Information Cards and the People Tab in your Opportunity!
Looking at People Information Card
When you hover over the name of an incident participant, you will see an information modal for that person pop up. This card contains a quick information breakdown to help acclimate you to the responders involved in your investigation.
From the informational card, you can see an incident responder’s:
Tenure and start date
Location and timezone
On-call status during the incident
Including a link to their on-call schedule(s)
These are both dependent upon PagerDuty integration
Their first message in the incident
This data is a helpful jumping off point as you begin to learn about the incident and those involved. Understanding who the key responders are will help inform the questions you ask as you tag and annotate the incident.
Using the People tab
The People data tab is available in the report section of an investigation. This tab shows how many people where involved in the opportunity you’re investigating, with a break down of how many people were on-call, how many people were not on-call, and how many people were observers.
By clicking on the People tab, you’ll view a map that shows which time zones participants were in during the response.
Within the People tab, you can also view what role each participant had in the response, along with how often they participated. Participation is the percentage of words and reactions sent across all channels.
Hovering your mouse over the avatars gives the same information as Understanding Participant Details
Understanding Participant Details
The People Data view allows you to get a sense of who was in an incident. Hovering over someone's name shows you information like how long they have been at the company, whether or not they're on-call and for what rotations.
This information can be a great source of insight in an investigation. This data allows you to gain insights around things like:
What department someone is in.
How long they've been at the company.
What services they're on-call for.
Anywhere in Narrative Builder when you hover over a participants name in a Slack message, their people data will be visible.