Creating/linking additional incident tickets
📣 The following instructions require you to have enabled the Jira Integration in your Jeli account.
When opening an incident
Creating a new Jira issue when opening an incident: /jeli open
When opening an incident, click the ‘Use Integrations’ button to view the integrations for the incident being created.
📣 The default project and issue type can be setup in our Jeli Web App under settings learn how to here.
If a default is set up, we will automatically create a primary jira ticket on that project for each incident.
This will set the Jira ticket as the Primary Jira Issue, and will rename the channel to include the Jira ticket ID.
For example, if I open an incident with the name
Consul is downand have a configured projectEngineering, the resulting incident name will beENG-123 Consul is downand the incident channel will be#eng-123-consul-is-broken.
During an incident
During an incident, issue this command to create a Jira issue or link an existing issue to an incident.
Creating a new Jira issue during an incident: /jeli jira
Select a project, issue type and provide a summary (Jira issue title). Optionally choose to provide a ticket description, or set this issue as the Primary Jira Issue for this incident.
Linking an existing Jira issue during an incident: /jeli jira
Provide a Jira issue URL and optionally set the ticket as the Primary Jira Issue
Viewing attached Jira issues: /jeli jira list
This command will directly send the user a listing of all Jira tickets associated with the Jeli incident.
Viewing attached Jira issues: /jeli overview
Jeli will also provide a listing of associated tickets in the incident overview.
