Your Quick Start Guide To Using Jeli

Your Quick Start Guide To Using Jeli

Learn about our Incident Response bot

Explore Jeli’s Slack commands

Use the /jeli help command to explore other available commands when using the Jeli IR Bot. Here is a link to our Glossary of IR Bot Slack Commands .

Run a demo incident with /jeli demo

1) Running a demo incident with Jeli’s IR bot gives you all the same features as normal response, but we do not broadcast the incident, or upload the slack channel into Jeli once the incident is closed.


2) Fill out the available fields in the pop up window and click Start Demo.


3) Here you can familiarize yourself with the Jeli /commands that are most important to fill out when declaring an incident:

  • /jeli status - Type an update on the current status of the incident to be sent to the incident channel and added to the update thread in the broadcast channels. The status field has a limit of 240 characters. (read more)
  • /jeli summary - Type what you know about the issue so far and update it when anything significant changes. (read more)
  • /jeli link - Add multiple links to the overview of the incident like quick access links to an incident video call, reference doc, and relevant dashboards. (read more)
  • /jeli overview - Provides the full overview of the current incident, shown in the incident channel but is only visible to whomever runs the command. This will be shown automatically to everyone as they join the incident channel for the first time (it will only be visible to the individual who has just joined). (read more)

Import a Slack channel into the Jeli App

Let’s now import our demo channel or an existing incident channel in your organization that you want to practice with.

1) Use the /jeli new command to import a Slack channel into Jeli. A dialogue box will pop up like below. Fill out the necessary fields then click Accept. Doing this will create an opportunity in the Jeli web app.

2) Once an opportunity has been created you will see the following alert appear in the Slack channel. This is only visible to you. Click on the link after “Successfully created opportunity” to open the opportunity in the Jeli App on your web browser.


3) When you click the link it will open the Jeli Web App, which should look something like this:


Add more data from Slack into your Jeli Opportunity

Using the /jeli add command you can import additional messages into your Jeli opportunity that have been added to the Slack channel since your last import into the opportunity.

Click Accept in the dialogue box to have the selected messages imported into your Jeli Opportunity.

There are two options for importing additional messages:

  • “Yes…Grab all messages from this channel” - Allows you to import all messages within the channel
  • “No… Let me specify a start and end time for this incident” - Allows you to import messages within a specific start date/time and end date/time.

Learn about our Jeli Web App

Now that you’ve imported Slack messages into the Jeli Web App and created an Opportunity it’s time to use the magic of Jeli to create your Narrative using Narrative Builder!

Open Narrative Builder

  1. Click on the Report tab on the left hand side navigation menu.
  2. You’ll see a series of tabs at the top under the Opportunity Title click on the Narrative tab.
  3. Under the Narrative tab the Timeline and Event Markers are visible. Learn more about Event Markers.
  4. From here click on Edit Narrative in the top right hand corner (as shown below)

Build Your Narrative

  1. Opportunity Data is on the left side, this is a thread of all the Slack messages pertaining to the Opportunity. On the right side is the Narrative Timeline where you will use the Event Markers to compile your timeline.
  2. Next click Add Marker in the top right hand corner. Choose an Event Marker to start with.
  3. You’ll begin to sort imported Slack message events under Event Markers. You can add these Slack messages to Supporting Evidence by dragging and dropping the message.
  4. Notes about the supporting evidence can also be added.
  5. Write up a summary about the supporting evidence under the Event Marker.
  6. Continue to build out your Narrative Timeline using your Slack messages and Event Markers to tell the story of your Opportunity (a.k.a incident)!

👉 Click the link to learn more about Building Your Narrative

You’ve made your first Jeli Narrative Timeline!

Congratulations! You’ve made your first timeline in Jeli! Now that you know the basics of how to use Jeli you’ll want to take it one step further by learning: