Seeing Participant Information
Lesleanne Blakeley avatar
Written by Lesleanne Blakeley
Updated over a week ago

Seeing Participant Information

Learn all about our People Information Cards and the People Tab in your Opportunity!

Looking at People Information Card

When you hover over the name of an incident participant, you will see an information modal for that person pop up. This card contains a quick information breakdown to help acclimate you to the responders involved in your investigation. Anywhere in Narrative Builder when you hover over a participants name in a Slack message, their people data will be visible.

From the informational card, you can see an incident responder’s:

  • Name

  • Title

  • Tenure and start date

  • Location and timezone

  • On-call status during the incident

    • Including a link to their on-call schedule(s)

    • These are both dependent upon PagerDuty integration

  • Their first message in the incident

This data is a helpful jumping off point as you begin to learn about the incident and those involved. Understanding who the key responders are will help inform the questions you ask as you tag and annotate the incident.

Using the People tab

The People data tab is available in the report section of an investigation. This tab shows how many people where involved in the opportunity you’re investigating, with a break down of how many people were on-call, how many people were not on-call, and how many people were observers.

By clicking on the People tab, you’ll view a map that shows which time zones participants were in during the response.

📣 You can toggle on/off showing observers in the people tab by using the toggle "Show Observers" in the right hand corner (shown below). We define observers as participants with no word or reaction count.

Within the People tab, you can also view what role each participant had in the response, along with how often they participated. Participation is the percentage of words and reactions sent across all channels.

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