The Learning Center

The Learning Center

The Learning Center provides a high-level view of the nature of incidents and incident response across an organization. As you import incident data into Jeli, via the IR bot, Slack or other sources, you begin the process of creating an opportunity on Jeli’s platform. By focusing on participation and on-call patterns, Jeli’s Learning Center helps surface the impact of opportunities on people, systems, and technology.

Filtering Data

All of the visualizations in the Learning Center can be filtered by technology, service, and time frame. Select a time frame to expand or limit the opportunities included in the Learning Center visualizations. This will allow you to switch between viewing current and long-term trends in opportunity data.

image

Specify technology and service tags to filter the opportunity data based on tags added to the opportunity during the investigation. These tags are additive, so the more tags you add to your filters, the larger the data set will be.

image

Visualizing data in the Learning Center

Distribution of Opportunities

Use this visualization to understand the impact of opportunities on the people in your organization, and the dates and times that opportunities are occurring most frequently.

image

Click on any square in the heat map to see a list of the opportunities that occurred at that date and time within the selected time frame.

Changing Working Hours

The opportunity distribution chart is based off of the timezone configuration dropdown in the menu bar. Change your timezone to view the distribution of opportunties in other timezones.

Who participated in the most opportunities?

Use this visualization to see who is most frequently involved in opportunities, and when they’re participating relative to their working hours.

image

How to use this visualization:

  1. Click on an individual’s name to see more information about them.
  2. Hover over their participation bar to see a breakdown of opportunities that occurred during and outside of working hours.
  3. Click on the total opportunity count to see a list of the opportunities each individual responded to within the selected time frame.

What was the distribution of tenure among participants?

Use this visualization to see how participation varies across different levels of tenure within your organization, and how often participants are jumping in while not on-call within the selected time frame.

image

What Technologies / Services were the most involved in opportunities?

Use this visualization to see which technologies or services are most frequently associated with opportunities.

image

How to use this visualization:

  1. Toggle between Technologies and Services using the dropdown in the chart title.
  2. Click on the total opportunity count to see a list of the opportunities associated with each item within the selected time frame.

Which opportunities had the most participants who were not on-call?

Use this visualization to see which opportunities had the highest levels of participation from people who were not on-call.

image

How to use this visualization:

  1. Click the opportunity name to view the opportunity detail page.
  2. Click the participant total to see a list of the participants who were not on-call.
  3. Click the participant list at the bottom to see more information about the participant.

Who participated in the most opportunities while not on-call?

Use this visualization to see which participants were most often involved in opportunities they were not on-call for.

image

How to use this visualization:

  1. Click on an individual’s name to see more information about them.
  2. Click on the total opportunity count to see a list of the opportunities each individual responded to within the selected time frame.