Jira Integration
With our Jira integration, you can connect Jira to your workflow for both incident response and analysis. During response, Jeli can create new incident tickets in Jira and link to them from the incident channel. For analysis, Jeli can create new action item tickets in Jira or import existing tickets into an investigation. This integration allows you to easily manage and track tickets in Jira without leaving Jeli.
📣 We recommend creating an internal service account when setting up your Jira integration. If an individual user sets up the Jira integration and then leaves your company, the Jira integration will no longer work. If you’re not sure how to request or set up a service account this, reach out to your internal IT team or Jira Admin.
Adding the Integration
Jira Cloud
(This include Jira Cloud products: Jira Software and Jira Service Management)
Navigate to the Jira integration page
Select Connect to Jira Cloud from the configuration options
Choose to connect using Oauth or an API Token
If using Oauth:
Select press the Connect to Jira button which will take redirect you to Jira.
Choose which Jira site you are authorizing and click Accept.
If using API tokens:
For using an API Token, enter your configuration details and hit Connect account
Jira Site Domain: The URL of your organization’s Jira instance. For example, https://bean-co.atlassian.net
Email Address: The email address you use when logging into Jira.
API Key: An API key generated from Jira. You can generate a token for Jeli by accessing https://id.atlassian.com/manage-profile/security/api-tokens and selecting ‘Create API Token’.
💡 We suggest using a service account to generate this API token. When creating Jira issues in Jeli, the reporter of the Jira issue will be set to the user/account that generated the API key. See Manage API tokens for your Atlassian account in the Atlassian documentation for more information.
Once configured, the integrations page will display your active configuration and give you an option to disconnect the integration.
Jira Server (Self-Hosted/Prem)
(This include Jira Self-Hosted products: Jira Software and Jira Service Management)
Navigate to the Jira integration page
Select Connect to Jira Server from the configuration options
Choose to connect using user credentials
For user credentials:
Enter your configuration details
Jira Site Domain: The URL of your organization’s Jira instance. For example, https://bean-co.atlassian.net
Username: The username for the account Jeli will use to connect to Jira.
Password: The password for the account Jeli will use to connect to Jira.
Click Connect account
Once configured, the integration page will display your active configuration and give you an option to disconnect the integration.
Using the Jira Integration
For more information on using our Jira Integration for Incident Analysis, please see our docs for Collecting Action Items.
For more information on using our Jira Integration during Incident Response, please see our docs for Creating/linking additional incident tickets
Removing the Integration
To remove the Jira to Jeli integration, navigate to the Jira integration page and hit the button to ‘Disconnect Jira Site’.
Troubleshooting
I am not able to select my issue type when creating a Jira issue
Currently our Jira integration for the Jeli Web App only supports default Jira configurations. Any issue type which has required fields beyond Summary and Description are not supported.
You may navigate to Jira, create your action item and then link this existing issue in Jeli.
📣 If you run into any issues during setup, reach out to support@jeli.io or live chat from any screen in Jeli, we're here to help!