Jeli Release Notes

Jeli Release Notes

September 2022

New Integration: Zoom!

September 26, 2022

Introducing our Zoom integration! The Jeli integration for Zoom makes managing, and analyzing incidents with Jeli effortless. You can create Zoom meetings when managing incidents with the Jeli IR bot in Slack, and automatically import Zoom data into Jeli for analysis. Check out our documentation here for more details and help getting set up!

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New Incident Response Bot Features 🤖

September 26, 2022

We are excited to be releasing several new features to our IR Bot today:

  • More configurations: customize your status reminder frequency, default broadcast channels, and the prompts sent your your assigned incident commander and comms lead in /jeli settings.
  • Introducing Stages: set an incident as Investigating, Identified, or Mitigated to communicate where you are in your response when you create an incident, and throughout with /jeli stage.
  • Broadcast channel updates: you can add or remove channels for us to broadcast incident updates when opening an incident, and changing the stage or severity, whatever makes the most sense for your process.
  • Easier updating: you can now create a status update for an incident from an existing Slack message by reacting to it with 📣 :mega: , 📌 :pushpin:, or 📫 :mailbox:. Or you can use our “Set Incident Status” message shortcut to even make messages sent in other channels a status update for your incident.
  • Remind yourself of tasks once an incident is mitigated: use /jeli remind to create follow ups to address after response, and schedule them to ping you again later.
  • See all active incidents: use /jeli active to help you find related incidents, or find if someone’s already started response for an issue.

Check out our Incident Response Bot Documentation for even more details!

Universal Timezone Selector

September 6, 2022

We’ve added a universal timezone selector that is now visible at the top right of every screen in Jeli. This will allow you to switch between timezones as you search, investigate, and present your opportunities in Jeli! It will default to your local timezone.

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August 2022

Slack Group Mentions now Populated in Jeli

August 17, 2022

Slack Group mentions will now populate in Jeli with the group’s name as set in Slack, as opposed to being labelled as @subteam in Jeli.

Preview for Markdown added in Reports Sections

August 17, 2022

The Executive Summary, Takeaways, Action Items, and Narrative Marker notes now have a Preview option so that you can see what your markdown looks like before saving! We support Github flavored Markdown.

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Narrative Builder: Marker Note Indicator

August 6, 2022

We’ve added an indicator to Markers in Narrative Builder (circled in red below) that have a note attached to them, to help indicate at a glance during a review where you might have questions or additional context you prepared.

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July 2022

Timezone Selector for Report Export

July 6, 2022

You can now select the timezone you want your Report exported in!

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When exporting a report, in the top right corner near your name you will see your current timezone. Clicking on that timezone will open a selector to search a city or a specific GMT offset and apply that timezone to the report. It will change the times listed on the timeline, and update the times on each marker in the narrative section of the report.

Organization & Integrations Settings Pages

July 6, 2022

You can now integrate with Slack, PagerDuty, and import your HR Data through Jeli.

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In the top right corner of any screen in Jeli, you will see three dots: clicking reveals a drop down with a Settings option. Settings has two pages: Organization and Integrations.

Organization will display the domain of your organization determined by your authenticated Google workspace account used to create your Jeli account. Integrations allows you to connect Jeli to your Slack workspace, your PagerDuty instance, and upload your HR Data. Check out documentation on how to set up those integrations here.

June 2022

Export Report, Takeaways, and Action Items

June 14, 2022

You can now export your incident analysis from Narrative Builder into a report! Slack it, email it, embed a link to it, heck you can even print it out! Share your findings however you like!

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In the Report section in Jeli you will now see two new tabs: Takeaways & Action Items. Record the themes you surfaced through your investigation and learning meetings in Takeaways. And Action Items is the place to document the work that still needs to be done, whether those items are links to remediation tickets, or invites to conversations for blueprinting improvements. (Both of these tabs, as well as the report Overview support markdown!)

From the Narrative Builder view in Jeli, you will now see an option to Export Report. By default this will include your executive summary, timeline, and narrative markers, any evidence attached to the opportunity, as well as anything added in the new takeaways and action items tabs. You can select and deselect which of these items you would like to include in the export before you save it as a PDF. Note: once exported as a PDF any attached links will be visible and clickable.

Timeline Durations

June 7, 2022

Narrative Builder’s timeline just got smarter! Introducing durations to your narrative markers: you can set a beginning and end time for each marker to show the amount of time spent on each effort.

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Marker durations will show up on your Timeline as a line spanning the time that effort was taking place, instead of just a dot indicating a single moment in time. Showing the time it takes us to complete tasks, share context, and deliberate our options within incident response gives us visual cues of how long things take. The “time it takes to do x” is a quick indicator of where we can gain insight into how our systems and people work together within an incident, and find opportunities to improve for the future.