Incidents often don’t follow the same path every time. Throughout response you can change the stage of the incident as you gain new information and pivot into different efforts.

The bot will prompt you to add some context to what led to those changes, to help inform stakeholders and give you a record free of hindsight biases for your incident review.

Our stages are simple: Investigating, Identified, and Mitigated. Having an understanding of “where we are within the incident” breaks the incident into smaller chunks and helps responders, both within engineering and on the customer communication side, reorient themselves around what new tasks they may be expected to perform in the next stage.

There is no single path to resolution: you can easily move back and forth between the stages as you gain new information and pivot your response.