Moving an incident to closed ends Jeli’s IR bot’s involvement in the incident channel. Since you have already mitigated the incident, closing it will look a little different than if you are closing it from an investigating or identified stage.

You will be prompted to address any remaining open follow up items created during the incident.

Once any open follow ups are addressed, you are given the option to update the severity and summary of the incident a final time. Then we will update the Jeli opportunity with any messages sent in the incident channel since mitigation, and notify you when that is complete. We will also set the final status update with a link to the Jeli opportunity.

The broadcast channels will be updated as well, moving the incident stage to closed, setting an incident closed time, and linking to the Jeli opportunity.