Finding information during an incident

Finding information during an incident

Get the overview for a current incident: /jeli info 

Provides the full overview of the current incident, shown in the incident channel but is only visible to whomever runs the command. This will be shown automatically to everyone as they join the incident channel for the first time (it will only be visible to the individual who has just joined).

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The incident overview is also what is visible in the broadcast channels and includes:

  • Incident Title
  • Incident Stage
  • When the incident was opened
  • Incident Severity
  • Link to the incident Slack channel
  • Summary
  • Assigned Incident Commander
  • Assigned Communications Lead
  • Added Links
  • And the most recent status update

Aliases: /jeli overview

Get the full list of statuses for an incident: /jeli history 

Displays the most recent status update first and lists the entire status history in reverse chronological order. It is shown in the incident channel but is only visible to whomever runs the command.

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The full list of status updates is also visible in a thread under the message containing the incident overview in the broadcast channels.

Aliases: /jeli status-history

Get a list of follow ups created: /jeli reminders 

Displays the full list of followups created during the incident. It is shown in the incident channel but is only visible to whomever runs the command. From here you can edit follow ups and mark them as done.

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Aliases: /jeli followups, /jeli list-followups, /jeli followups-list

Get a list of active incidents: /jeli active 

Displays all active incident response using the Jeli IR bot in your Slack workspace.

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Helpful for when you’re not sure if someone’s already opened an incident for an issue, if you’re tracking multiple incidents at a time, or even if you lost track of your incident slack channel in a sea of other incident slack channels.

Want to know more? Go to the next doc in this series: Wrapping Up an Incident