Creating/linking additional incident tickets

Creating/linking additional incident tickets

The following instructions require you to have enabled the Jira Integration in your Jeli account.

When opening an incident

Creating a new Jira issue when opening an incident: /jeli open  

When opening an incident, select the ‘Create Jira issue’ checkbox to create a Jira ticket automatically in the given project.

The default project and issue type can be set using the /jeli settings command.

  • This will set the Jira ticket as the Primary Jira Issue, and will rename the channel to include the Jira ticket ID.
  • For example, if I open an incident with the name Consul is down and have a configured project Engineering, the resulting incident name will be ENG-123 Consul is down and the incident channel will be #eng-123-consul-is-broken.
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During an incident

During an incident, issue this command to create a Jira issue or link an existing issue to an incident.

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Creating a new Jira issue during an incident: /jeli jira  

Select a project, issue type and provide a summary (Jira issue title). Optionally choose to provide a ticket description, or set this issue as the Primary Jira Issue for this incident.

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Linking an existing Jira issue during an incident: /jeli jira  

Provide a Jira issue URL and optionally set the ticket as the Primary Jira Issue

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Viewing attached Jira issues: /jeli jira list  

This command will directly send the user a listing of all Jira tickets associated with the Jeli incident.

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Viewing attached Jira issues: /jeli overview  

Jeli will also provide a listing of associated tickets in the incident overview.

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Want to know more? Go to the next doc in this series: Wrapping Up an Incident