Welcome to Jeli!
Use the search bar at the top to find the article you’re looking for. Can’t find what you’re looking for? Let us know at support@jeli.io and we’d be happy to help!
Jeli is here to turn incidents into learning opportunities! New to Jeli-style incident analysis? Jeli takes multiple sources of data & presents them to you in a format where you can start making sense of your incidents.
Throughout these docs, you will learn how to use the tool to help you look at common themes, create timelines, and ask questions to help you through your investigation, from conducting interviews to holding your review meeting to sharing the final report.
Looking for which Slack command to use? Send /jeli help
in any channel with Jeli to see a list of all available commands!
🐣 Getting Started in Jeli
Configure Jeli
Your Quick Start Guide To Using Jeli
Creating an Opportunity in Jeli
Adding a specific timespan of messages from Slack
Updating an imported channel
🔍 Post-Incident Analysis
Using Narrative Builder
What is Narrative Builder?
Viewing the Timeline
Assigning Key Roles
Building the Narrative
Using Event Markers to build your Narrative Timeline
Searching and Filtering your Opportunity Data in Narrative Builder
Using Event Data
Using Event Tags
Adding notes to Event Data and Notes Section
Creating an event filter and snake timeline
Filtering in Event Data
Seeing Participant Information
Looking at People Information Card
Using the People tab
Understanding Participant Details
Documenting & Sharing Learnings
Presenting Using Narrative Builder
Report Overview & Executive Summary
Documenting Key Takeaways
Using Templates for incident reviews in Jeli (Beta)
Collecting Action Items
Attaching Resources
Exporting your Report
✨ Cross Incident Analysis
An introduction to Cross Incident Analysis
Finding Opportunities
How Opportunity Tags Work
How to use Related Opportunities in Jeli
The Learning Center
📣 Updates & FAQs
Jeli Free Trial FAQ
Jeli Release Notes
🤖 Running & Managing Incidents
About Jeli’s Incident Response Bot
Glossary of IR Bot Slack Commands
Incident View (beta)
Using Jeli’s Response bot
Getting Started with the IR Bot
Creating an Incident
Assigning Incident Roles
Updating an Incident
Paging during an incident
Updating Statuspage during an incident
Finding information during an incident
Creating/linking additional incident tickets
Wrapping up an incident
Closing out an Incident
Running a demo incident
🔀 Integrations & Settings
Jeli Settings & Access Control
Opportunity Level Access Controls
Slack Integration
PagerDuty Integration
Import HR Data
Zoom Integration
Google Meet Integration
Jira Integration
Vanta Integration
Statuspage Integration
📚 Jeli Tutorials
Basic Investigation Tutorial
Narrative Builder Tutorial